Shipping Policy
Order Processing
All orders are processed and dispatched within 1–2 business days of purchase, excluding weekends and holidays. You'll receive a confirmation email with tracking information as soon as your order ships.
Delivery Times
- International Shipping: 7–12 business days after dispatch, depending on destination and local customs processing.
Please note that delivery estimates are provided by our shipping carriers and are not guaranteed. Factors such as customs delays, weather, or high shipping volume during peak seasons may occasionally extend delivery times beyond the estimated window.
Order Tracking
Once your order ships, you'll receive a tracking number via email so you can monitor your package's progress in real time.
Customs, Duties & Taxes
International orders may be subject to customs fees, import duties, or taxes imposed by the destination country. These charges are the responsibility of the customer and are not included in the order total or shipping cost.
Shipping Delays
While we work hard to ensure timely delivery, occasional delays can occur due to circumstances beyond our control (customs, weather, carrier issues). If your order is significantly delayed beyond the estimated delivery window, please contact us at [your support email], and we'll help track it down.
Incorrect Shipping Information
Please double-check your shipping address at checkout. Kestly is not responsible for orders delayed or lost due to incorrect or incomplete address information provided by the customer.
Questions?
If you have any questions about your order or our shipping policy, reach out to us at [your support email] — we're happy to help.